Wednesday, July 9  

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8:30 - 9:30 a.m.

The Future of Point-of-Care Testing: Expanding Your Pharmacy’s POCT Portfolio 

Point-of-care testing (POCT) has been a cornerstone of pharmacy services since the pandemic, but it’s time to think beyond COVID-19. Whether you’re looking to expand your existing portfolio or launch a new revenue stream, this session will provide practical insights on diversifying your POCT offerings, increasing cash-based revenue and attracting more patients to your pharmacy.

 

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8:30 - 9:30 a.m. 
Ctrl+Alt+Secure: Cybersecurity Practices for Safeguarding Your Pharmacy  

In today’s digital world, cybersecurity threats are becoming increasingly sophisticated, putting pharmacies at risk for data breaches and cyberattacks. From preventing breaches to responding effectively when the worst happens, you’ll walk away with tangible steps for proactively protecting your information and a plan that will allow you to be prepared if you ever receive the dreaded “we have your data” email.  

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9 a.m. - Noon 

Basic Life Support 

The American Heart Association’s (AHA) BLS course trains participants to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations and provide early use of an AED. The AHA’s BLS course is designed for healthcare professionals and other personnel who need to know how to perform CPR and other basic cardiovascular life support skills in a wide variety of in-facility and prehospital settings. 

 

• Space for this class is limited, so pre-registration is highly encouraged.  

• This program is eligible for up to 3 contact hours (0.3 CEUs) of continuing pharmacy education.  

• Pricing details and the cancellation policy can be found within customer registration.  

 

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10 a.m. - 3 p.m. 

A Business Blueprint for Driving Revenue with Point of Care Consults 

In this half-day workshop, you’ll learn how to leverage basic and advance testing services to unlock new revenue streams. Since opening her pharmacy, pharmacist and innovator Jen Palazzolo has expanded her point-of-care testing services and transformed her business. In this workshop, she’ll share her advice on how you can do the same by diving into essential topics like staffing, business planning, regulatory concerns and marketing to ensure your new services are profitable and compliant. This information-packed workshop will leave you with a blueprint for your next business venture and the tools necessary to implement new revenue streams in the future. 

 

• Led by Jennifer Palazzolo, RPh, owner, Flatirons Family Pharmacy 

• This session is not accredited for continuing education credits.  

• Space for this class is limited, so pre-registration is highly encouraged.  

• The schedule includes a 1-hour break for lunch. 

• Pricing details and the cancellation policy can be found within customer registration.  

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10 - 11 a.m. 
Data-Driven Decisions: Leveraging Analytics to Transform Business Strategies  

Whether you’re looking to increase operational efficiency or boost profitability, this session will provide actionable insights for transforming your pharmacy’s business model using data-driven approaches. Learn how to leverage data to identify trends, track key performance indicators, and refine your strategies for growth.

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10 - 11 a.m. 

5 Common Drug-Induced Nutrient Depletions and Supplement Recommendation Every

Pharmacy Can Tackle

Medications are essential for treating a wide range of conditions, but many can deplete the body of crucial nutrients over time. In this session, we’ll explore five common drug-induced nutrient depletions every pharmacist should be aware of and how to strengthen your supplements program to support your patients and benefit your bottom line.

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12:30 - 1:30 p.m. 
Is Cost-Plus Right for Me? Weighing the Risks and Rewards for Your Pharmacy’s   

With declining reimbursements and cash-flow a concern, many pharmacies are looking to new business models to take control of their revenue. Join us as we walk through the decision-making process of transitioning to a cost-plus model and discuss the risks, rewards, and lessons learned. Whether you’re seeking to improve margins or simply explore new options, this session will provide the tools for making an informed decision about the future of your pharmacy.

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12:30 - 1:30 p.m.

Mindful Medicine: A Clinical Update for Managing Mental Health 

With approximately one in five adults living with a mental illness in the U.S., pharmacies are perfectly positioned to ensure this patient population receives the information and care they need. In this session, we’ll dive into key updates on managing conditions like depression, anxiety, and other common mental health concerns as well as provide the latest guideline updates. 

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2 - 3 p.m. 

Optimizing Patient Use of Medicare OTC Cards and Front-end Sales

Don’t let Medicare OTC cards be a missed opportunity for your patients or your pharmacy. Join this session to get the inside scoop on Medicare OTC cards and learn how to strategically merchandise your pharmacy’s front end to support patient utilization of this benefit. We’ll also walk through how to know which patients have plans with this benefit, get lists of covered products and share workflow tips to help patients and boost OTC sales. 

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​2 - 3 p.m. 

2025 Law and Advocacy Update

Join as members of NCPA’s advocacy team provide a real-time review of the current political landscape and what to expect in the months ahead. Walk away with the latest updates on legislation and regulations that could reshape pharmacy payment and practice for the next decade — for better or worse.   

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Thursday, July 10

 

8 - 9 a.m.  

Preparing Your Team for Common PBM Audits in 2025 

Explore the latest audit trends and strategies to protect your pharmacy and stay ahead of PBM audits in 2025. This session will provide key developments on audit trends and teach you how to prepare your team to proactively mitigate and respond to audit issues. 

 

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8 - 9 a.m.

Home Sweet Home: How Pharmacists Can Help Seniors Stay Independent Longer 

By 2030, 73 million baby boomers will be 65 years of age or older. With more seniors looking to stay in their homes longer, pharmacists can play a critical role in making this possible. This session will explore the pharmacist’s impact on aging in place, focusing on transitions of care, medication management, and more to keep aging patients healthy and at home. 

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Noon - 1 p.m.

One Size Doesn’t Fit All: Evaluating and Tailoring Your Next Business Decision

While it’s tempting to replicate someone else’s success, what works for one pharmacy might not work for yours. This session will guide you through a thoughtful process of evaluating your unique market and community, helping you assess what strategies and investments will truly benefit your practice and patients. We’ll cover how to avoid the trap of one-size-fits-all solutions, identify the specific needs of your customer base, and the importance of staying adaptable in a constantly changing health care landscape.

 

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Noon - 1 p.m.

Don’t Miss a Beat: 2025 Cardiovascular Guidelines Update

Stay ahead of the curve with the latest insights on cardiovascular care as we discuss the latest recommendations impacting medication management, patient counseling, and preventive strategies in cardiovascular care. Learn how to incorporate new guidelines into your pharmacy practice, optimize patient outcomes, and stay compliant with evolving standards.

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Noon - 1 p.m.  

Navigating the Guidelines for Long-Term Care at Home 

Long-term Care at home continues to boom as more patients look to stay in their homes longer.  In this session, we’ll review the latest guidelines for serving as a long-term care at home pharmacy and discuss strategies to ensure your pharmacy is compliant with the recent updates.

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1:30 - 2:30 p.m. 

Fighting the Infodemic: The Pharmacist Role in Addressing Misinformation and Health Care Hesitancy 

In today’s environment, health care misinformation can spread rapidly, often leading to patient hesitancy and confusion. In this session we’ll explore the pivotal role you can play in combatting misinformation by providing evidence-based information and fostering patient trust. Learn practical strategies to effectively communicate scientific facts, address common myths, and engage patients in meaningful conversations about their health.  

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1:30 - 2:30 p.m. 

Unlocking Your Team’s Potential: Maximizing the Role of Technicians and Support Staff 

In this session, we’ll explore compelling data that highlights the value of investing in technicians and support staff through effective hiring, training, and credentialing practices. Discover how empowering your team can streamline pharmacy operations, enhance patient care, and allow pharmacists to focus on more complex tasks. By the end of this session, you’ll understand why maximizing the role of your support staff is not just a smart investment—it’s essential for the success and growth of your pharmacy.

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1:30 - 4:30 p.m.

Basic Life Support 

The American Heart Association’s (AHA) BLS course trains participants to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations and provide early use of an AED. The AHA’s BLS course is designed for healthcare professionals and other personnel who need to know how to perform CPR and other basic cardiovascular life support skills in a wide variety of in-facility and prehospital settings. 

 

• Space for this class is limited, so pre-registration is highly encouraged.  

• This program is eligible for up to 3 contact hours (0.3 CEUs) of continuing pharmacy education.  

• Pricing details and the cancellation policy can be found within customer registration.

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3 - 4 p.m.

Boost Your Knowledge: 2025 Immunization Updates  

Stay ahead of the curve in 2025 with the latest immunization updates. This session will cover key changes in immunization schedules, new vaccine recommendations, and emerging trends shaping vaccine offerings within the pharmacy. 

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3 - 4 p.m.
How AI is Shaping the Future of Pharmacy Practice 

Artificial intelligence is rapidly transforming industries, and pharmacy is no exception. In this session, we’ll explore emerging trends, the potential impact of AI on pharmacy operations, and what the future holds for this technology in pharmacy practice. 

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3 - 4 p.m.  

Navigating the Future of Long-term Care: Leveraging Technology and Trends to Future-proof Operations  

In this session, we will explore the evolving landscape of long-term care operations, focusing on how to harness the power of emerging technologies, industry trends, and data-driven forecasting to ensure your practice thrives now and in the future. Join us as we dive into the latest advancements in technology and discuss operational efficiencies to help you to stay ahead of the curve.  

 

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Friday, July 11  

 

8:30 - 9:30 a.m. 

Streamline Your Management Approach: A Three Step Strategy to Keeping Talent and Improving the Bottom Line  

In this action-packed session participants will uncover a practical three step strategy for attracting and retaining top talent across multiple generations. Through engaging activities and expert insights, learn how to tailor your management approach to different age groups while fostering a high-performance culture and an improved bottom line. Whether you're managing Gen Z, Millennials, Gen X, or Boomers this course will equip you with an actionable plan for streamlining your management approach.   

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8:30 - 9:30 a.m.

From Compliance to Growth: Scaling Your Compounding Business with Success 

Ready to take your compounding business to the next level?  Join as we dive into key strategies for scaling your compounding practice as well as review the latest regulatory updates necessary for staying compliant.  From financial evaluations to elevated staff roles, you’ll walk away with business-building musts for growing your compounding services.

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Noon - 1 p.m.

Optimizing Workflows to Prioritize Clinical Services 

With busy schedules and competing demands, it can be difficult to prioritize workflows and clinical services.  Join us to learn strategies for optimizing workflows and making the most of all clinical interactions, even when time is limited. Learn practical approaches for assessing patient needs, maximizing the impact of short interactions, and streamlining your workflow to enhance patient care. Whether you have 10 minutes or an hour with a patient, you’ll leave this session equipped with actionable tools to ensure your pharmacy is set up for success. 

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Noon - 1 p.m. 

A Step-by-Step Guide to Setting up a HIV PEP/PrEP Clinic 

In this session, you'll learn best practices for establishing an HIV PEP/PrEP clinic at your pharmacy, including screening, prescribing, and documenting when working with this patient population. We’ll explore the latest guidelines, key patient education strategies, and practical tips for ensuring adherence and follow-up care. Whether you're starting a program or optimizing an existing one, this session will equip you with the tools to provide vital HIV prevention care in your community.  

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Noon - 1 p.m. 

2025 Long-term Care Advocacy Update 

Join NCPA Senior Vice President of Policy and Pharmacy Affairs Ronna Hauser as she reviews the latest congressional topics affecting the LTC space.  

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1:30 - 2:30 p.m.  

From Paperwork to Payments: Understanding Medical Billing Credentialing and Contracting  

In this session, we will explore the complexities of medical billing, examining best practices for credentialing and contracting as well as avoiding common pitfalls that can delay reimbursement.  With expert tips and real-world examples, you’ll learn how to streamline the administrative workload and improve your cash flow by navigating these critical billing tasks more efficiently.  

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1:30 to 2:30 p.m. 

A Guide to Implementing and Billing for Smoking Cessation Services

From the initial patient assessment to best practices for counseling and follow-up, join as we guide you through the process of implementing an effective smoking cessation program in your pharmacy. This session will also cover the ins and outs of billing for these services, including how to navigate Medicaid opportunities and maximize reimbursement.

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1:30 - 4:30 p.m. 
Basic Life Support 

The American Heart Association’s (AHA) BLS course trains participants to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations and provide early use of an AED. The AHA’s BLS course is designed for healthcare professionals and other personnel who need to know how to perform CPR and other basic cardiovascular life support skills in a wide variety of in-facility and prehospital settings. 

 

• Space for this class is limited, so pre-registration is highly encouraged.  

• This program is eligible for up to 3 contact hours (0.3 CEUs) of continuing pharmacy education.  

• Pricing details and the cancellation policy can be found within customer registration.  

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4 - 5 p.m.

Key Steps for Developing Your Pharmacy’s Succession Plan 

Whether you’re planning for retirement or simply future-proofing your pharmacy, this session will provide the insights and tools you need to secure your pharmacy’s long-term success. In this session, we’ll explore the key steps involved in creating a comprehensive succession plan, from identifying potential successors to managing the transition process. Learn how to protect your business, minimize disruptions, and prepare both yourself and your team for a smooth handover. 

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4 - 5 p.m. 

Partners in Health: Clinical Approaches to Managing Obesity in Pharmacy

In this session, we’ll explore how pharmacists can serve as essential partners in managing obesity through evidence-based clinical strategies. From identifying patients at risk to recommending personalized interventions, you’ll gain practical tools to incorporate weight management services into your daily pharmacy practice. We'll discuss the role of pharmacotherapy, lifestyle modifications, and patient counseling, while highlighting how a patient-centered approach can lead to lasting health improvements for your patients. 

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Saturday, July 12  

 

8 a.m. to 12:30 p.m. 

Introduction to Long-Term Care 

The number of individuals using paid long-term care services is predicted to double to 27 million by the year 2050. Pharmacies are an important part of the care continuum needed to meet the rapidly increasing demand. This long-term care primer provides participants with the necessary knowledge to add long-term care services onto their existing community pharmacy. Learn the key regulatory and operational distinctions that govern the care of long-term care patients and gain basic tools for evaluating your local market. 

 

• Space for this class is limited, so pre-registration is highly encouraged.  

• This program is eligible for up to 4.25 contact hours (0.425 CEUs) of continuing pharmacy education. 

• Pricing details and the cancellation policy can be found within customer registration.  

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8 a.m. to 3 p.m. 

Effectively Managing Pharmacy Teams: A Dose of Practical Solutions 

Pharmacy owners and managers are all too familiar with the crushing challenges of hiring, training, and retaining talented employees. Being understaffed creates a hardship most pharmacy teams know and experience often. There ARE practical things a pharmacy owner/manager can do to face these challenges head on. In this full day workshop, you’ll learn and practice strategies for hiring, training, coaching and keeping top-performing employees on your team. 

 

• Led by Kelley Babcock, & Terri Norvell, co-founders, Leadership Growth Formula 

• Space for this class is limited, so pre-registration is highly encouraged.  

• This program is eligible for up to 6 contact hours (0.6 CEUs) of continuing pharmacy education. 

• Pricing details and the cancellation policy can be found within customer registration.  

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8 a.m. to 3 p.m. 

Mental Health First Aid    

Pharmacists and pharmacy team members are more likely to need to respond to a mental health episode than to a situation requiring basic life support or CPR. Mental Health First Aid (MHFA) training, therefore, could be considered more important than CPR training. MHFA teaches you how to identify, understand and respond to signs of mental health and substance use challenges among adults. 

 

• Due to the 2 hours of pre-work required, registration will close, June 15, 2025. No on-site registrations will be accepted as space for this training is limited. 

• Led by Hannah Fish, PharmD, CPHQ, senior director, strategic initiatives, NCPA 

• This program is eligible for up to 8.5 contact hours (0.85 CEUs) of continuing pharmacy education. Participants need to complete 2 contact hours (0.2 CEUs) of self-paced prework.   

• Pricing details and the cancellation policy can be found within customer registration.  

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